Careers
SEARCH JOBS
Seasonal Customer Care Advisor
Seasonal Customer Care Advisor
Location- Melmerby, HG45NB.
Full time preferred made up of pre agreed shift patterns of 6am to 2pm. 8am to 5pm or 1pm to 9pm. Monday to Friday. Saturday 9am to 2pm Sunday 9pm to 1pm.
5 days out of 7 which will include one weekend shift. We will consider fewer days a week, as long as it includes a weekend shift.
Rate of pay- £12.81 per hours 8am to 6pm. Monday to Friday- All other hours are £19,21 per hour.
Start date- 16th November .
Main purposes of the role-
The Customer Solutions Advisor role is a multi-skilled role which involves dealing with various communications and correspondence through incoming calls, emails, Live Chat and feedback from customers.
You will be customer focused and driven to achieve and exceed customers’ expectations across the business, while being part of a friendly and positive team.
Main duties-
- Understanding the full range of products (Gift Cards and Confectionery) and services so as to respond to customer enquiries, provide information and support promotional campaigns.
- Provide an excellent level of customer support.
- Effectively utilise the in-house automated information systems.
- To build relationships to win support for the benefit of the business.
- Work successfully with others – valuing and utilising the different skills of colleagues across the organisation.
- Communicating clearly and concisely, promoting free-flowing communication.
- Identify and escalate priority issues.
- Follow up customer calls/emails, where necessary.
- Work efficiently during peak-periods whilst maintaining exceptional standards of customer service.
Other duties-
- Carry out other reasonable duties as required by the employer.
- Provide cover in the event of staff shortages in other areas of the company.
- General office administration.
- Responsible for the health and safety in your work area.
Essential skills-
- Strong IT skills.
- Customer facing background.
Apply
What Our Staff Say
Hi, I am Josi. I am the Voucher Corporate Supervisor. I oversee a small, but busy team. We are responsible for the physical and digital despatch for our B2B customers. We also work on behalf of some major retailers, such as John Lewis and Argos. My job involves ensuring all orders are packed and despatched within the specific SLAs and to a high standard.
I have worked here for just over 13 years and love the friendliness of the staff at all levels. There is a really good atmosphere here. It is a great place to work. They look after us on a personal and professional level. I came to Hemingways after completing my A-levels and my manager was very keen and quick to progress me in my career here. I have been enrolled in various different training programs to help me develop my career, with a particular focus on team leading and management.
I would definitely recommend working at Hemingways to a friend and have had a few, plus a sister! come to work here as temporary staff over the Christmas period.
Josi Collard
Voucher Corporate Supervisor
Hello! I’m the production manager and my role involves overseeing the quality and quantity of gifts being packed, plus ensuring they are packed to meet the demand for all online and corporate customers. My job role also includes scheduling when gifts are being packed across various different packing lines, making sure stock and packaging is ordered and received prior to packing the products.
What I like most about working at Hemingways is that the company is continuously growing and evolving. There is plenty of job variety across the business and a noticeably positive and desirable working atmosphere.
Hemingway’s has helped me to develop my communication skills and grow in confidence when managing others. Throughout my time here, I have also improved skills such as decision-making when forecasting packing orders to effectively and how to confidently oversee an ever growing gift packing team!
I would definitely recommend applying here, as since I started working here, I have seen the company expand and develop – there is always investment in new machinery to make the job more efficient and the directors have always been extremely helpful and supportive to me in my 15+ years that I have been part of the Hemingways team!
Andrew Mosby
Production Manager
Can’t find the role for you?
Register your CV here and a member of our team will contact you should a vacancy suiting your skills and experience become available.