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Customer Solutions Advisor
The Customer Solutions Advisor role is a multi-skilled role which involves dealing with various communications and correspondence through incoming calls, emails, Live Chat and feedback from customers.
You will be customer focused and driven to achieve and exceed customers’ expectations across the business, while being part of a friendly and positive team.
Understanding the full range of products (Gift Cards and Confectionery) and services so as to respond to customer enquiries, provide information and support promotional campaigns.
- Provide an excellent level of customer support.
- Effectively utilise the in-house automated information systems.
- To build relationships to win support for the benefit of the business.
- Work successfully with others – valuing and utilising the different skills of colleagues across the organisation.
- Communicating clearly and concisely, promoting free-flowing communication.
- Identify and escalate priority issues.
- Follow up customer calls/emails, where necessary.
- Work efficiently during peak-periods whilst maintaining exceptional standards of customer service.
Hours are Monday Tuesday Thursday Friday 09.00-17.00 Saturday 09.00-12.30
Hours worked on a Satutrday are paid at Time and a half.
What are the benefits?
- 23 days annual leave (increases with length of service) plus 8 bank holidays (pro rata part time)
- Pension scheme
- Healthcare cashback plan
- Free onsite parking with EV charging available
- Cycle to work scheme
- Tech scheme
- Bespoke training & development
- Free fresh fruit delivered weekly
- Retail discounts
- Weekly exercise classes
- On site gym access
A bit about us!
As a specialist in eCommerce, sales, warehousing and distribution, we work with some of the biggest UK and international brands. Our mission is simple: to connect people with the brands they love!
Vouche
What are the benefits?
- 23 days annual leave (increases with length of service) plus 8 bank holidays
- Pension scheme
- Healthcare cashback plan
- Free onsite parking with EV charging available
- Cycle to work scheme
- Tech scheme
- Bespoke training & development
- Free fresh fruit delivered weekly
- Retail discounts
- Weekly exercise classes
- On site gym access
A bit about us!
As a specialist in eCommerce, sales, warehousing and distribution, we work with some of the biggest UK and international brands. Our mission is simple: to connect people with the brands they love!
Voucher Express, is all about making gifting and rewarding easy. We specialise in pre-paid digital and physical gift cards, offering smart, hassle-free solutions for retailers, corporate clients and consumers. We also manage CadburyGiftsDirect.co.uk, bringing chocolate lovers the perfect treats for any occasion. With a service-first approach, we make sure every experience is smooth, simple, and exactly what our customers need.
r Express, is all about making gifting and rewarding easy. We specialise in pre-paid digital and physical gift cards, offering smart, hassle-free solutions for retailers, corporate clients and consumers. We also manage CadburyGiftsDirect.co.uk, bringing chocolate lovers the perfect treats for any occasion. With a service-first approach, we make sure every experience is smooth, simple, and exactly what our customers need.
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What Our Staff Say
Hi, I am Josi. I am the Voucher Corporate Supervisor. I oversee a small, but busy team. We are responsible for the physical and digital despatch for our B2B customers. We also work on behalf of some major retailers, such as John Lewis and Argos. My job involves ensuring all orders are packed and despatched within the specific SLAs and to a high standard.
I have worked here for just over 13 years and love the friendliness of the staff at all levels. There is a really good atmosphere here. It is a great place to work. They look after us on a personal and professional level. I came to Hemingways after completing my A-levels and my manager was very keen and quick to progress me in my career here. I have been enrolled in various different training programs to help me develop my career, with a particular focus on team leading and management.
I would definitely recommend working at Hemingways to a friend and have had a few, plus a sister! come to work here as temporary staff over the Christmas period.
Josi Collard
Voucher Corporate Supervisor
Hello! I’m the production manager and my role involves overseeing the quality and quantity of gifts being packed, plus ensuring they are packed to meet the demand for all online and corporate customers. My job role also includes scheduling when gifts are being packed across various different packing lines, making sure stock and packaging is ordered and received prior to packing the products.
What I like most about working at Hemingways is that the company is continuously growing and evolving. There is plenty of job variety across the business and a noticeably positive and desirable working atmosphere.
Hemingway’s has helped me to develop my communication skills and grow in confidence when managing others. Throughout my time here, I have also improved skills such as decision-making when forecasting packing orders to effectively and how to confidently oversee an ever growing gift packing team!
I would definitely recommend applying here, as since I started working here, I have seen the company expand and develop – there is always investment in new machinery to make the job more efficient and the directors have always been extremely helpful and supportive to me in my 15+ years that I have been part of the Hemingways team!
Andrew Mosby
Production Manager
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