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Sales Support Representative
Job Title: Sales Support Representative
Department: B2B Sales
Reporting to: Sales Operations Manager
Contract Type: Permanent
Working Hours: 37.5 Mon-Fri
Salary: Starting £24500 rising after probation then banded .
Who are we looking for?
Are you looking to kick-start a career or make a move into Administration, Customer Service or Sales?
We’ve got a great opportunity for someone friendly, organised, and ready to learn in a busy Sales Support Team.
This is a role that mixes admin tasks with helping our business customers. You’ll get hands-on experience with business systems, data-entry, and customer support, all while working with a supportive team who’ll help you learn the ropes. If you're someone who enjoys helping others and is keen to build skills in a fast-moving business, this could be the role for you. All you need is a positive attitude, good attention to detail, and the confidence to chat with people - we’ll teach you the rest!
What does the role involve?
In this role, you’ll support both our sales team and our corporate customers - helping to keep things running smoothly, while also being a friendly voice when clients need support. You’ll be involved in processing orders, keeping records up to date, and helping to solve customer queries in an efficient and professional way. It’s a busy, hands-on role that’s ideal if you like staying organised, working with people, and learning new skills in a fast-paced environment.
What are the key role responsibilities?
Sales Administration:
- Processing customer orders via email, phone or online chat
- Use company systems (e.g. Sage200) to enter and manage orders
- Ensuring orders are processed accurately and with a high level of attention to detail
- Supporting delivery timelines by managing customer expectations
- Ensuring all orders are processed within the service level agreements
- Look for chances to recommend extra products or services
- Help new clients get set up on our systems
- Coordinating with other departments, such as finance and operations
- Support projects for top UK brands like John Lewis, Selfridges, Primark & IKEA
Customer Service:
- Support clients with questions or problems, working with other teams when needed
- Provide friendly, helpful after-sales support
- Keep customer details up to date in our systems
- Build strong relationships with customers and team members
- Share any common issues or useful feedback with the wider team
What skills do you need?
- Good Communicator: Friendly and confident talking to customers and teammates
- Customer First: Always ready to help and go the extra mile
- Team Player: Works well with others and supports the team
- Flexible: Happy to take on different tasks and learn new things
- Attention to Detail: Careful, organised, and accurate with your work
What are the benefits?
- 23 days annual leave (increases with length of service) plus 8 bank holidays
- Pension scheme
- Healthcare cashback plan
- Free onsite parking with EV charging available
- Cycle to work scheme
- Tech scheme
- Bespoke training & development
- Free fresh fruit delivered weekly
- Retail discounts
- Weekly exercise classes
- On site gym access
A bit about us!
As a specialist in eCommerce, sales, warehousing and distribution, we work with some of the biggest UK and international brands. Our mission is simple: to connect people with the brands they love!
Voucher Express, is all about making gifting and rewarding easy. We specialise in pre-paid digital and physical gift cards, offering smart, hassle-free solutions for retailers, corporate clients and consumers. We also manage CadburyGiftsDirect.co.uk, bringing chocolate lovers the perfect treats for any occasion. With a service-first approach, we make sure every experience is smooth, simple, and exactly what our customers need.
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What Our Staff Say
Hi, I am Josi. I am the Voucher Corporate Supervisor. I oversee a small, but busy team. We are responsible for the physical and digital despatch for our B2B customers. We also work on behalf of some major retailers, such as John Lewis and Argos. My job involves ensuring all orders are packed and despatched within the specific SLAs and to a high standard.
I have worked here for just over 13 years and love the friendliness of the staff at all levels. There is a really good atmosphere here. It is a great place to work. They look after us on a personal and professional level. I came to Hemingways after completing my A-levels and my manager was very keen and quick to progress me in my career here. I have been enrolled in various different training programs to help me develop my career, with a particular focus on team leading and management.
I would definitely recommend working at Hemingways to a friend and have had a few, plus a sister! come to work here as temporary staff over the Christmas period.
Josi Collard
Voucher Corporate Supervisor
Hello! I’m the production manager and my role involves overseeing the quality and quantity of gifts being packed, plus ensuring they are packed to meet the demand for all online and corporate customers. My job role also includes scheduling when gifts are being packed across various different packing lines, making sure stock and packaging is ordered and received prior to packing the products.
What I like most about working at Hemingways is that the company is continuously growing and evolving. There is plenty of job variety across the business and a noticeably positive and desirable working atmosphere.
Hemingway’s has helped me to develop my communication skills and grow in confidence when managing others. Throughout my time here, I have also improved skills such as decision-making when forecasting packing orders to effectively and how to confidently oversee an ever growing gift packing team!
I would definitely recommend applying here, as since I started working here, I have seen the company expand and develop – there is always investment in new machinery to make the job more efficient and the directors have always been extremely helpful and supportive to me in my 15+ years that I have been part of the Hemingways team!
Andrew Mosby
Production Manager
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